Who do I contact for questions or problems with the Health Concierge program communications or web-based applications?
For technical support with program messages and access to program resources: https://gold-group.com/support/
Who do I call with any questions about my meal order or if I encounter a problem with my meal order?
Our priority is to make your meal experience convenient & enjoyable. We want to hear from you so please give us your feedback at info@shipmymeals.com or you can speak to our customer success representatives by calling (855) 868-8655. Our Customer Success Call Center is available Monday through Friday from 8am-5pm PST. Our trained representatives can [...]
Do I need to do anything to prepare the meals?
We keep it simple for you – just follow the heating instructions on the package to prepare your meals. All instructions are designed for heating in the microwave or conventional oven. Feel free to add something to the meal – like a side salad, avocado, berries, Greek yogurt, etc. - that is completely up to [...]
Will there ever be an ingredient substitution in my meal order?
Sometimes a fresh ingredient may not be available or there may be other circumstances that require us to substitute items in your order. We will notify you if any items in your order will require a substitute item prior to receiving the shipment.
Are their preservatives in your meals?
Please read the label. On occasion, preservatives or nitrates may be used to extend shelf-life. In such a case, we list the ingredient on the food label.
Allergies and Special Conditions:
Should you have an allergy or other special medical conditions you are urged to take extra precautions. All our products provide a list of the ingredients contained on the labels as well as on our website. If you have adverse reactions to specific foods, it is your responsibility to avoid eating these foods. Healthrageous is not [...]
I do not have a smart phone. How do I access the link to the meal ordering site?
You can access the links from a phone, a tablet, or a PC – anything that can go to the Internet.
What if I do not want to receive text messages from the Health Concierge program?
We recommend continuing text message alerts from Health Concierge as it is the best way to communicate about the program, adjust your orders and receive valuable health information tailored to you. To stop receiving text messages text the word STOP to 88106 at any time. The text messaging system is not case sensitive.
What if I do not receive a confirmation message?
It is possible that your phone plan is blocking short numbers, like 88106. Text the word HELP to the number 88106. If you do not receive a response, you may need to contact your carrier. The text messaging system is not case sensitive. Some email hosts block our email order confirmations. You can check your spam / junk folder [...]
My phone is telling me there could be an extra charge.
We guarantee there is no extra cost beyond your current plan with your carrier. This message you received is something many phones display when receiving a message from a short code phone number.
